Pengaruh Pembiayaan Rahn Terhadap Kepuasan Serta Kepercayaan Anggota Pada Lembaga Keuangan Syariah

(Studi Kasus BMT Mandiri Sejahtera Kantor Pusat Karangcangkring Dukun Gresik)

Abstract

Abstract: Pawning goods or rahn is one of the ways in which society fulfills people's lives, for example as capital in trading or others. Their satisfaction and trust in certain institutions makes them continue to finance rahn.

The formulation of the problems in this research are: 1) How is the implementation and procedure of rahn financing in Islamic financial institutions. 2) How is the effect of Rahn financing on member satisfaction and trust.

This research is a research. This type of research uses field research (field research) using quantitative methods. Data collection techniques using interviews, questionnaires, observation and documentation. This is done to determine the response to decisions and members' trust in Rahn financing. The results show that rahn financing is: 1) the implementation and procedure of rahn financing is in accordance with the rules and the members have also agreed to the rules and things that need to be considered in carrying out rahn financing at this Islamic financial institution, 2) rahn financing has an effect on satisfaction and members' trust in this Sharia Financial Institution in various ways. Members' membership and trust can also be used as a measure as a member of the surrounding community towards Islamic financial institutions.